How to talk so people listen : the real key to job success /
Sonya Hamlin
- New York : Harper & Row, 1988.
- xvi, 265 páginas
1. What's the Problem? Why We Don't Communicate Well in the Workplace | 2. The Basics of Communicating: Why and How People Listen | 3. Getting Ready to Communicate: Fore-thought for Strategies | 4. Structuring and Organizing Business Encounters | 5. Designing presentations: what captures attention and understanding | 6. Close encounters: one-on-one | 7. Presentations: how to make memorable speeches | 8. The art of being questioned: the audience or the boss Vs. you | 9. Meetings: leading and participating effectively | 10. The last word |