Introduction to hospitality management
- Octava edición
- Ciudad de México : Pearson Educación, 2020
- 688 páginas
Recurso en línea: Disponible para miembros de UNIBE a través del portal web del CRAI: https://www.unibe.edu.do/biblioteca/libros-electronicos/
PART 1. INTRODUCING HOSPITALITY AND LODGING | 1. Introducing Hospitality | 2. The Hotel Business | 3. Rooms Division | 4. Hotel Food and Beverage | PART 2. BEVERAGES, RESTAURANTS, AND MANAGED SERVICES5. Beverages | 6. The Restaurant Business | 7. Restaurant Management | 8. Managed Services | PART 3. TOURISM, RECREATION, ATTRACTIONS, CLUBS, AND GAMING | 9. Tourism | 10. Recreation, Attractions, and Clubs | 11. Gaming Entertainment | PART 4. ASSEMBLIES, EVENTS, AND ATTRACTIONS | 12. Meetings, Conventions, and Expositions | 13. Special Events | PART 5. MANAGERIAL AREAS OF THE HOSPITALITY INDUSTRY | 14. Leadership and Management | 15. Planning | 16. Organizing | 17. Communication and Decision Making | 18. Control |