Kasavana, Michael L.  1947- <br/><br/>
Managing front office operations /  
Michael L. Kasavana, Richard M. Brooks. 
 - Octava edición 
 - Lansing :   American Hotel & Lodging Educational Institute,  2009 
 - xvi, 653 p. :  il. 
<br/><br/>Includes bibliographical references and index 
<br/><br/>Administración de hoteles 
<br/><br/> With this edition will help you wheter you are front office manager or staff menber or a hospitality student to understand, organize, perform, and evaluate the front offie functions that are critical to a hotel§s success. This book details information about numerous aspects of fornt office operations and management 
<br/><br/><label>ISBN: </label>9780866123389 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Administración hotelera<br/>Recepcionistas
<br/><br/><label>Dewey Class. No.: </label>647.94 K19m 2009