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Operations management: improving customer service / Richard J. Schonberger, Edward M. Knod, Jr.

by Schonberger, Richard J | I.Knod, Edward M.

Edition: Cuarta ediciónMaterial type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston : Irwin Professional Publishing, 1991Availability: Items available for loan: Biblioteca Central UNIBE [Call number: 658.5 S371ó 1991] (1).