Business process change : a business process management guide for managers and process professionals /
Paul Harmon
- Tercera edición
- San Diego : Elsevier, 2014
- xxxvi, 488 páginas : ilustraciones
1. Business Process Change 2. Strategy, Value Chains, Business Initiatives, and Competitive Advantage 3. Understanding Your Organization 4. Business Architecture 5. Measuring Process Performance 6. Process Management 7. An Executive Level BPM Group 8. Understanding and Scoping Process Problems 9. Modeling Business Processes 10. Human Performance Analysis, Automation, and Decision Management 11. Managing and Measuring a Specific Business Process 12. Incremental Improvement with Lean and Six Sigma 13. The BPTrends Process: Redesign Methodology 14. The Rental Cars-R-Us Case Study 15. Software Tools for Business Process Analysis and Design 16. Business Process Management Suites 17. ERP-Driven Redesign 18. The Future of Business Process Management