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Calidad de servicio : una ventaja estratégica para instituciones financieras / Leonard L. Berry, David R. Bennett, Carter W. Brown
By: Berry, Leonard L
.
Contributor(s): Bennett, David R | Brown, Carter W.
Material type: 
TextSeries: Liderazgo en banca.Publisher: Madrid : Ediciones Díaz De Santos, 1989Description: xx, 203 p.ISBN: 8487189253.Subject(s): Servicio al cliente | Instituciones financieras | BancosDDC classification: 332.17 B534c
| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Libro (general) | Biblioteca Central UNIBE | General | 332.17 B534c (Browse shelf) | Ej.1 | Available | 910861 |