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Cambios creativos en servicios / James L. Keskett, W. Earl Sasser, Christopher W. L. Hart
By: Heskett, James L
.
Contributor(s): Sasser, W. Earl | Hart, Christopher W. L.
Material type: 
TextPublisher: Madrid : Ediciones Diaz De Santos, 1993Description: xvii, 367 páginas.ISBN: 8479780797.Subject(s): Servicio al cliente | Mercadeo de serviciosDDC classification: 658.812 H584c
| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Libro (general) | Biblioteca Central UNIBE | General | 658.812 H584c (Browse shelf) | Ej. 1 | Available | 001264 | |
| Libro (general) | Biblioteca Central UNIBE | General | 658.812 H584c (Browse shelf) | Ej. 2 | Available | 11C0091 |
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