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Una queja es un favor : como utilizar los comentarios de los clientes como herramienta estratégica / Janelle Barlow, Claus Maller
By: Barlon, Janelle
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Contributor(s): Maller, Claus.
Material type: 
TextPublisher: Bogotá : Grupo Editorial Norma, 1999Description: x, 251 p.ISBN: 958044997X.Subject(s): Servicio al cliente | Mercadeo | Adminsitración de empresasDDC classification: 658.812 B258q
| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Libro (general) | Biblioteca Central UNIBE | General | 658.812 B258q (Browse shelf) | Ej.1 | Available | 010325 |