Catalog - Resource Center for Learning and Research
Back to Site - CRAI LibraryCatalog - Resource Center for Learning and Research
Back to Site - CRAI LibraryItem type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
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Libro (general) | Biblioteca Central UNIBE | General | 658.812 H417m (Browse shelf) | Ej. 1 | Available | 231647 |
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658.812 G633g Grupos turísticos y discapacidad : | 658.812 G798c Las Claves de CRM : | 658.812 G798c Las Claves de CRM : | 658.812 H417m Measuring customer satisfaction : | 658.812 H584c Cambios creativos en servicios / | 658.812 H584c Cambios creativos en servicios / | 658.812 H685r 2010 La revolución de las relaciones personales: |
1. Introduction: Model of customer satisfaction questionnaire development and use |
2. Determining customer requirements |
3. Assessing your customer´s perceptions and attitudes: issues of reliability and validity |
4. Customer satisfaction questionnaire construction |
5. Using customer satisfaction questionnaires |